What tasks fall under "Security Operations"?

The tasks that fall under "Security Operations" are primarily focused on protecting an organization’s information systems and ensuring their integrity, confidentiality, and availability. Incident response involves the immediate actions taken to address and manage a cybersecurity incident, ensuring minimal impact on the organization. Forensics pertains to the investigation of breaches or threats to understand how they occurred, the extent of the damage, and how to prevent similar incidents in the future. Ensuring system availability is critical as it involves maintaining the uptime and performance of systems, particularly during a security event. These activities are central to security operations as they directly relate to managing and mitigating security risks.

In contrast, the other tasks outlined in the choices align more with different functional areas. Conducting user interviews and hiring pertains to human resources, developing new software features relates to software development, and creating customer service scripts focuses on customer support. These activities do not directly contribute to the security posture of an organization in the same manner as incident response, forensics, and system availability do.